FAQ

Here is our standard workflow for collaborating with clients worldwide:

1. Initiate contact by submitting an inquiry either through our online platform or via email. In response, we will promptly send you a detailed offer sheet, which contains all the necessary information for you to assess our pricing comprehensively.

2. Once you've reviewed the offer, confirm the order quantity. Then, we can work together to finalize the pricing.

3. To ensure product quality and solidify the deal, we will arrange for samples to be sent to you.

4. After confirming your order, make a deposit payment (usually 30% of the total amount). Following the deposit, you may arrange for an inspection of the bulk goods.

5. Upon successful inspection, we will repack the goods and provide you with the final packing list, which details the exact contents and packaging specifications.

6. We offer a relabeling service, provided that it does not cause any damage to the products. Please note that this service will incur additional charges.

7. Settle the balance payment according to the final packing list.

8. Share the contact details of your designated freight forwarder. This enables us to coordinate smoothly for the shipment. Alternatively, you may choose to utilize our recommended freight forwarder service.

Before we move forward with the order, kindly confirm that you are able to follow this business process. Your cooperation in this regard is greatly appreciated.

Typically, for a single stock lot with a volume not exceeding that of a 20 foot container, it should be ordered and shipped in its entirety as a single unit. In cases where the total quantity surpasses the capacity of a 20 foot container, the minimum order requirement is one 20 foot container.

However, effective business communication is key. Let's assess and discuss each situation on a case by case basis to find the most suitable solution for both parties.

Sure we can.

Many prospective buyers request samples whenever we introduce a new stock lot. Regrettably, the quantity of samples available in our office is often severely limited, making it challenging to meet the demands of all potential buyers simultaneously.

To address this, we typically charge first-time buyers a minimum sampling fee of $20. This fee is not determined by the product's unit cost; instead, it serves to confirm the genuine interest of those inquiring about our stock lots. We sincerely hope our clients will understand the necessity of this measure.

Certainly! We will refund the sampling fee to you once the transaction is completed. Alternatively, you can receive a refund if you return the samples to us within 20 days, with the return shipping costs prepaid on your end.

Yes, we are committed to doing everything in our power to fulfill your requests. For products where new labels can be affixed without causing any damage or breakage, we offer label and tag alteration services. This service is part of our Value Added Services, designed to help you avoid potential trademark, copyright, registered brand infringement, or other legal complications.

We have established partnerships with several factories that possess extensive expertise in label re-stitching and repackaging. Please be aware that these alteration services will incur additional costs. The precise amount will be determined according to the specific details of your alteration requirements.

Stock lots become available for a multitude of reasons. The most prevalent cause is order cancellation stemming from delayed shipments and missed deadlines. In other instances, buyers may default on payments due to financial hardships, leading to the availability of stock lots. Additionally, some orders are terminated because of quality defects.

Whenever we source a stock lot, we prioritize the evaluation of both sample and bulk cargo quality. Rigorous quality checks are in place to ensure that only stock lots free from significant defects are offered to our buyers, safeguarding their interests and maintaining our reputation for providing reliable products.

Our commitment is to offer goods of the highest quality within their respective price ranges. Every stock lot undergoes a meticulous pre - inspection by our quality assurance team or authorized agents. Only those that meet our stringent quality criteria are made available to our buyers. In the event that any minor imperfections are detected, we will transparently disclose all such details to you without fail.

Furthermore, we strongly encourage our buyers to conduct on site pre-shipment inspections at our warehouse. Alternatively, if you prefer to engage a third - party inspection agency, we wholeheartedly welcome this arrangement and will promptly facilitate all necessary preparations to ensure a seamless inspection process.

All product labels on our stock items are produced with the explicit authorization of brand intellectual property holders. This ensures that clients can have full confidence in the quality and authenticity of every label.

Typically, authorization letters are not provided. Before purchasing, buyers must verify that importing the stock lots into their target markets or reselling the stock items with their original labels will not violate any intellectual property laws in those countries. It is essential that buyers take the necessary steps to avoid potential legal complications on their end.

As we deal with ready made goods and the delivery time can be as short as 7 days, we prefer Telegrapic Transfer (T/T) as the payment method. All prices listed on our website and in offer sheets are based on this payment term, and the vast majority of our buyers comply with it.

Negotiated irrevocable, non-transferable Letters of Credit at Sight may also be acceptable. However, we need to confirm the issuing country and bank of the L/C. This is of utmost importance, especially in the post-2008 Global Financial Crisis era. The crisis cast doubt on the validity of L/Cs issued by banks in countries facing severe banking crises or high sovereign risk.

We only require a deposit before inspection for stock lots stored in our partner factories' warehouses, where TailorMax acts as a sourcing service provider in the transaction. This deposit requirement ensures our involvement at every stage of the process, safeguarding the interests of all parties involved. We trust our buyers will understand the necessity of this practice to maintain transparency and accountability throughout the transaction.

Once the order price is confirmed and you have approved the samples, you are welcome to inspect the cargo at the warehouses. As the samples provided to buyers are randomly selected from the bulk stock, we guarantee that the quality of the bulk goods will be identical to the approved samples. If this is not the case, we will promptly refund the deposit.

Trust is the foundational principle of stock business, and TailorMax places the highest value on upholding this principle to maintain our reputation.