FAQs

Generally, if the single stock lot has volumn of no more than one 20GP container, you have to take the entire lot with one order and one shipment. If the total quantity exceeds one 20 foot container, a minimum order of one 20GP container will be required.

Yes, we can do it.

Many buyers would request samples each time when we present a new stock lot. Unfortunately the quantity of samples in our office are limited and it would be difficult for us to satisfy the needs of all potential buyers at the same time. Therefore, for first time buyers, we commonly ask for $20 as minimum sampling fee which is not calculated with the unit cost of the products. This is only to ensure that all the prospective inquiries for our stock lots are of genuine interest. Wish this could be understood by our clients.

Absolutely. We'll refund the sampling charge to you when we finalize the deal, or, if you could return the samples to us within 20 days after receiving the samples with the shipping charge prepaid.

Yes, we'll try our best to meet your requests. For products which new labels can be attached without any potential damage or breakage, label or tag alterations will be made available. This is part of our Value Added Services to ensure that any trademark, copyright, registered brand infringement or any other legal issues will be avoided.

We have several highly experienced factories in partnership with us concerning label re-stitching and re-packaging. Kindly be noted that extra cost will be incurred, the exact amount of which will be calculated based on your alteration requirements.

Stock lots become available for various reasons. Order cancellation due to delayed shipment and missed deadlines is the most common reason. Some stock lots are made available because the buyers failed to make the payments owing to financial issues. Some orders are also cancelled because of quality defects. On each occasion when we source any single stock lot, we always make the evaluation of sample and bulk cargo quality a top priority. Only stock lots without any major defects will be presented to our buyers.

We aim to provide the best quality goods at their respective price points. All the stock lots have been pre-inspected by our quality assurance staff or agents and only quality stocklots will be presented to our buyers. If any minor defects exist, we will readily inform you of any such issues without exception.

Moreover, we will always recommend our buyers to visit the warehouse personally for pre-shipment inspections. Should you wish to nominate a third-party organization to oversee the inspection, it's always welcomed and we will gladly make the required arrangements for the process.

All product labels on our stock products had been manufactured under the authorization of the brand intellectual property holders, hence all clients can be assured of the quality and authenticity of any labels.

Authorization letters are commonly unavailable. Buyers should ensure beforehand that the importation of the stock lot to their target market countries or the resell of the original-labeled stock lots in their markets would NOT lead to any legal issues based on the relevant intellectual property laws in their respective countries.

We accept Telegrapic Transfer (T/T) as the preferred payment process since we are processing ready-made goods and the delivery time may be as short as 7 days. All the prices listed on the website or offer sheets are all based on this payment term, which the vast majority of our Buyers abide by.

Irrevocable, Non-transferrable Letter of Credit at Sight might be acceptable also upon negotiation. We will confirm from which country and from which bank the L/C will be opened. This is critically important since the aftermath of the 2008 Global Financial Crisis, which placed in question the validity of L/Cs issued by various banks in countries experiencing major banking crises and/or significant sovereign risk.